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Life Is Calling.
See Every Word.

Get connected with a CaptionRelay phone.
Register today
Caption Relay Logo
Caption Relay Phone
  • Familiarity - CaptionRelay works like a normal landline phone. You dial and answer calls like you always have.
  • Large Text - Adjustable text sizes to make it easy to read every word of every call. Location Flexibility - Set up your phone using a wired or wireless connection.
  • Customisable Audio - Easily adjust ringer and handset volume and customise frequency amplification. Telecoil Loop Connection - For hearing aids with a telecoil option.
  • Saved Conversations - You can choose to save the captioning from conversations for later review.

Are you, or anybody you know struggling to hear conversations on the telephone?

This could be the solution you need. Available as a home phone or work phone.

" Life is Calling"

This service provides real-time captions for people, who have difficulty hearing conversations, using the telephone. The captions will allow users to have a telephone conversation at normal conversation speed while reading on the screen what the other person is saying. There is no service like this in the UK today.

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Caller
The caller makes outgoing and receives incoming calls through the phone.

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ASR
Speech recognition captions the caller words, no third party involvement.

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You
You read the captions and respond as if you are having a normal conversation.

Happy CaptionRelay user

CaptionRelay Requirements

An Internet and a standard landline connection

How much does it cost?

£15 per month (this includes captioning, service updates, repairs, and replacement) PLUS the cost of the phone:

One-off payment of £250

Two Payments of £130

Three payments of £90

Ten payments of £30.

You can cancel at any time providing you give us 30 days' notice.

Installation is free and you will be assigned a dedicated installer who will take time to train you on the different functions and features of the phone.

Welcome to CaptionRelay

Welcome to CaptionRelay. The service that provides real-time captions for people, who have difficulty hearing conversations, using the telephone. The captions will allow users to have a telephone conversation at normal conversation speed while reading on the screen what the other person is saying. There is no service like this in the UK today.

The next step to effortless conversations

CaptionRelay is now available in the UK. Customers who are interested in using this service can now register their details, choose their preferred payment option, agree terms and conditions, and make a payment. After payments have been confirmed, we will contact you to arrange for your CaptionRelay phone to be installed.

Our residential sale price will be £15.00 including VAT per month, plus the cost of the CaptionRelay telephone.

There are four options to pay for the CaptionRelay phone.

  1. One time payment of £250
  2. Two monthly instalments of £130
  3. Three monthly instalments of £90
  4. Ten monthly instalments of £30

Customers will be making two separate payments per month, one for the CaptionRelay phone on their chosen payment plan and the other for the monthly service fee. Once the CaptionRelay phone is paid in full, there will only be one monthly charge for the service.

There is no fixed term contract and customers can cancel this service by providing one month notice. For further details on the cancellation process, please email enquiries@captionrelay.co.uk

Customers will be required to make the first payment of their chosen CaptionRelay phone payment plan to begin the installation process. Customers can make this payment after filling in their details below and will be taken to a secure payment portal to make their purchase.

After the first payment of your payment plan is received, we will make arrangements with the customer to agree an installation date.

After the CaptionRelay phone has been installed, a further link will be sent to you to make an initial payment of £15 recurring one month after the date of installation. The customer has the option to set a monthly payment date.

For customers who wish to use this service as part of their Access to Work, please contact enquiries@captionrelay.co.uk for our Access to Work business call plans.

If you are interested in using this service, please complete the form, read the attached EULA, Consent pages and tick boxes.

For customers who would like more information about CaptionRelay before proceeding, please get in touch with us at enquiries@captionrelay.co.uk

Register your full details

Note: Phone cost increase over longer repayment period to cover increase administration time

Contact us

If you have any questions or would like to know more about this service, you can contact us on enquiries@captionrelay.co.uk

CaptionRelay Team